Return and Refund Policy

Thank you for shopping at Surangana. We appreciate your business and strive to provide the best music experience possible. This Refund and Return Policy outlines the terms under which we offer refunds and returns for purchases made on our Website.

 

For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount.

Wear and tear on the product like small scratches and dents
Damage to the original manufacturing box or accessories
Missing box items like an owner’s manual or software/ driver CD’s, etc.
Damage or dents incurred during the return shipping process
Tampered / Missing barcode from the product
Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.

 

Products received with physical damage must be reported to Surangana within 1 days of the delivery date along with supporting pictures or videos.
Products received with missing accessories should be reported within 2 days of the delivery date. Claims made post this period will not be honoured.
Products purchased as Open Box cannot be returned. All Open Box sales are final. Open Box products have been tested and are guaranteed to be functional. If you have a reason to believe that your open box product is non-functional, please contact us within 2 days of Delivery on helpdesk-admin@surangana.in with video evidence.

 

Unless you have received a damaged or defective product or a product different than the one you have ordered, you are not able to return the product back.

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment within 7-10 business days. Please note that original shipping charges are non-refundable.

 

If you wish to exchange an item for a different size, color, or model, please contact our customer service team at [Your Contact Information]. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead.

 

If you receive a damaged or defective product, please contact our customer service team at [Your Contact Information] within 7 days of receiving the item. Provide a description of the damage or defect, along with photographic evidence if possible. We will arrange for a replacement or refund as appropriate.

 

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

 

Email: dbepari33@gmail.com

Phone: 8017512385/9830653679

 

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be indicated at the top of the policy. Your continued use of our Website after any changes signifies your acceptance of the revised policy.