Privacy
Policy
Your privacy matters to us. Here is how Surangana collects, uses, and protects your personal information.
At Surangana, we are committed to protecting your privacy and handling your personal information in a safe, responsible, and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit surangana.in or make a purchase. By using our Website, you consent to the practices described in this policy.
Personal information
When you create an account, make a purchase, or contact us, we may collect the following personal information:
| Data type | When collected |
|---|---|
| Full name | Account registration, order placement |
| Email address | Account registration, contact form, newsletter |
| Phone number | Order placement, customer support |
| Mailing / delivery address | Order placement, shipping |
| Payment information | Order placement (processed securely via payment gateway) |
| Order history | Automatically when purchases are made |
Data collected automatically
When you visit our Website, we automatically collect certain technical information to help us understand how the site is used and to improve your experience:
This data is collected anonymously and used solely for analytical purposes. It is not linked to your personal identity.
How we use cookies
We use cookies and similar tracking technologies to enhance your browsing experience on our Website. Cookies are small text files stored on your device that help us remember your preferences and analyse traffic patterns.
| Cookie type | Purpose |
|---|---|
| Essential cookies | Required for the Website to function (e.g. cart, login session) |
| Analytical cookies | Help us understand how visitors use our Website (e.g. Google Analytics) |
| Preference cookies | Remember your settings and preferences |
| Marketing cookies | Used to show relevant ads (only with your consent) |
You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our Website.
What we do with your data
We use the information we collect for the following purposes:
Who we share data with
We do not sell or trade your personal information. We may share your data only in the following circumstances:
How we protect your data
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and regular security reviews.
How long we keep your data
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Specifically:
Control over your data
You have the following rights regarding your personal information. To exercise any of these rights, contact us at suranganamusicstore@gmail.com:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your personal data, subject to legal exceptions
Objection
Object to the processing of your data for certain purposes
Portability
Receive your data in a structured, machine-readable format
Opt out
Unsubscribe from marketing emails at any time via the link in any email
External websites
Our Website may contain links to third-party websites including social media platforms, payment gateways, and courier services. Surangana is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Protection of minors
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it. If you believe we have collected data from a child, please contact us immediately at suranganamusicstore@gmail.com.
How we update this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically. Continued use of the Website after changes are posted constitutes your acceptance of the updated Policy.
Questions about your privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
We aim to respond to all privacy-related requests within 30 days of receipt.
Your trust is as important to us as the music you make. We handle your information with the same care we put into every handcrafted harmonium.
— Surangana, Kolkata